Legal

Terms of Service

Last updated: 6 August 2026 · Version 1.1

These terms are a first draft prepared for review by qualified counsel in the provider's jurisdiction before launch. Bracketed items are facts to be filled in, not clauses to be written.
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1. Who we are and what these terms cover

Omnidara ("the Service") is operated by [LEGAL ENTITY NAME], a company registered in [COUNTRY] under company number [NUMBER], with its registered office at [ADDRESS] and VAT number [VAT NUMBER] ("we", "us", "Omnidara").

These Terms of Service form a binding agreement between us and the person or organisation using the Service ("you"). By creating an account you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

2. What the Service does

Omnidara is a cross-listing tool. It publishes listings you create to marketplaces you have connected, keeps those listings in step with edits you make, detects sales on connected marketplaces, and removes the item from the other marketplaces when it sells.

Omnidara acts on your instructions, using your own marketplace accounts. We are not a marketplace, a payment processor, a shipping provider or a party to any sale you make.

3. Your account

  • You must be at least 18 and able to enter a binding contract.
  • You are responsible for everything done through your account, and for keeping your password confidential. Tell us promptly at [SECURITY CONTACT EMAIL] if you believe it has been compromised.
  • You must verify your email address before the account becomes usable.
  • One person or organisation per account. Sharing credentials across businesses to avoid plan limits is a breach of these terms.

4. Marketplace connections and your responsibilities

To use the Service you connect your own marketplace accounts. You confirm that:

  • The accounts are yours, or you are authorised to act for their owner.
  • Your use of Omnidara complies with each marketplace's own terms. Their rules on automation, listing content, duplicate listings and prohibited items continue to apply to you, and they always take precedence over anything the Service makes technically possible.
  • Your listings are lawful, accurate, and yours to sell.
  • You keep your own records for tax and accounting. Figures the Service produces (including profit, fee and time-to-sale estimates) are provided for your convenience and are estimates, not accounting records.

You must not use the Service to bypass a marketplace's technical or contractual restrictions, to send content you have no right to publish, or to interfere with the Service or other users.

5. Third-party integrations may break or change

This clause matters more than any other in these terms, so it is stated plainly.

The Service depends on marketplaces we do not control. Marketplaces can, at any time and without notice to us:

  • change or withdraw their APIs, fields, categories or listing rules;
  • change their fee structures;
  • rate-limit, suspend or revoke application access, including ours;
  • change how sales are reported, or stop reporting them in a way we can detect;
  • change their terms so that some or all of what the Service does is no longer permitted.

When that happens, features that depend on that marketplace may degrade, pause or stop working, temporarily or permanently, and we may have to remove support for a marketplace entirely. We do not warrant that any particular marketplace integration will remain available, and the availability of a specific integration is not part of what you are contracting for.

What we commit to instead:

  • We tell you. Where an integration you rely on breaks, the Service shows it on your integration health page, marks the affected connection in the application, and emails you once per incident (unless you have switched that email off).
  • We keep the record. Every period a connection was unhealthy is kept and shown to you, including after it recovers, so you can see for yourself how long something was broken rather than take our word for it.
  • We do not hide degraded state. A listing whose marketplace copy is out of date is shown as out of sync, not as saved.
  • If we remove a marketplace you are actively using, we tell you as soon as we have decided to. See clause 6.

We do not promise a refund for an outage at a marketplace. In most cases the cause is not ours, the fix is not ours, and the timing is not ours - and a promise none of those things are true of is not one to make.

Because auto-delisting depends on our being able to detect a sale, a broken connection can result in an item remaining listed on another marketplace after it has sold. You remain responsible for your listings. Where we can detect the problem, we surface it; where a marketplace stops telling us about sales at all, we may not be able to.

6. Plans, payment and refunds

Paid plans are billed monthly or annually in advance through our payment processor (Stripe). Prices are shown on our pricing page and exclude VAT unless stated; VAT is added where applicable. New accounts include a 14-day trial and no card is required to start it.

You may cancel at any time, from your billing page. Cancellation always takes effect at the end of the period you have already paid for - we never end service early and keep the balance. On an annual plan that means you keep the remainder of the year. The account is simply not renewed afterwards.

Changing plan. An upgrade takes effect immediately, and the pro-rata difference for the remainder of your current term is charged when you confirm it; you are shown the exact amount before you do. A downgrade takes effect at your next renewal, and nothing is charged or credited for it - so the plan you paid for is the plan you keep until the term is up. We do not downgrade you mid-term and hold the difference as a credit you cannot spend. A scheduled downgrade is shown on your billing page and can be called off at any time before it takes effect.

Right of withdrawal (EU/EEA and UK consumers). You have 14 days from payment to withdraw. Because the Service is supplied immediately, we ask for your express consent to begin at checkout and record it. If you withdraw within those 14 days we refund what you paid minus the value of the service already supplied, calculated pro rata for the days you have had it, as Article 14(3) of Directive 2011/83/EU provides. Contact [BILLING CONTACT EMAIL].

The right of withdrawal may be exercised once. It exists so that a consumer buying at a distance can change their mind about a service they had no chance to try. Once you have used it on an Omnidara subscription and then choose to subscribe again, you know exactly what you are buying, and that later purchase is final once the service begins. Where this applies to you we say so on the confirmation page before you pay, and record the wording you agreed to. It never affects your first paid subscription.

Other refunds:

  • If we remove support for a marketplace you are actively using, we will tell you as soon as the decision is made, and you may cancel with a pro-rata refund of the unused remainder of your term. We deliberately do not promise a fixed notice period: a marketplace can restrict our access, change its platform or be acquired with no warning to us, and a notice period we cannot always honour is worth less than an honest one. Where the decision is ours and unforced, you will hear it well in advance.
  • If we materially change these terms or increase prices, you may cancel before the change takes effect with a pro-rata refund of the unused remainder of your term.
  • Consumers in the EU/EEA and the UK keep their statutory rights. Nothing here reduces them.

Outside these cases, fees for a period already used are not refundable. In particular, and following clause 5, we do not refund for a marketplace integration being unavailable or broken - that is a risk of the Service, stated plainly there, and not one we can price into a refund promise.

7. Your content

Your listings, photographs and descriptions remain yours. You grant us a non-exclusive licence to store, reproduce, adapt and transmit them strictly to operate the Service on your behalf - which includes sending them to the marketplaces you have selected, and generating copies (such as resized images) needed to do so. That licence ends when you delete the content or your account, subject to clause 11.

8. Availability and support

We aim to keep the Service available but do not promise it will be uninterrupted or error-free. We may perform maintenance, and will try to schedule disruptive work outside peak hours. We do not currently offer a contractual uptime SLA; if you need one, contact us before subscribing.

9. Warranties and liability

The Service is provided "as is" to the fullest extent permitted by law. We do not warrant that using it will result in sales, or that it will prevent every double-sale.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law - including a consumer's statutory rights.

Subject to that, and to the maximum extent permitted by law: we are not liable for indirect or consequential loss, loss of profit, loss of sales, loss of goodwill, or loss or corruption of data; and our total aggregate liability arising out of or in connection with these terms in any 12-month period is limited to the fees you paid us in that period.

10. Suspension and termination

You may close your account at any time from your settings. Doing so erases your data as described in clause 11.

We may suspend or terminate an account that breaches these terms, that is used unlawfully, or that puts our marketplace integrations at risk. Where the breach can be fixed, we will normally give notice and a chance to fix it first. If we terminate an account without cause, we refund the unused remainder of the term.

11. What happens to your data

Deleting your account erases your account and its contents - listings, photos, placements, sales history, jobs and activity log. Deletion is immediate and cannot be undone; export your data first if you want a copy.

Deleting your Omnidara account does not touch your listings on the marketplaces themselves. They remain live on your own marketplace accounts; Omnidara simply stops managing them. End them from each marketplace if that is what you want.

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor, the Data Processing Agreement applies.

12. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email and in the application, and you may cancel before they take effect as described in clause 6. Continuing to use the Service after that date means you accept the updated terms.

13. Governing law and disputes

These terms are governed by the law of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction - except that a consumer may bring proceedings in, and rely on the mandatory consumer law of, their country of residence. EU consumers may also use the European Commission's online dispute resolution platform.

14. Contact

[LEGAL ENTITY NAME], [ADDRESS]. General: [SUPPORT EMAIL]. Billing: [BILLING CONTACT EMAIL]. Security: [SECURITY CONTACT EMAIL].